Welcome to Broste Copenhagen Shop’s FAQ section. Here you’ll find answers to common questions about our Scandinavian-inspired home furnishings, delivery policies, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Product Questions

What style of products does Broste Copenhagen Shop offer?
We specialise in timeless Scandinavian-inspired home furnishings that blend functionality with minimalist design. Our collection includes bedroom furniture, decorative objects, glassware, and home accessories that embody the clean lines and natural materials characteristic of Nordic design.
Are your products made from sustainable materials?
While we prioritise quality and durability in all our products, specific material information is provided with each product description. Many of our items feature natural materials like wood, ceramic, and glass that are chosen for their longevity and aesthetic appeal.
Do you offer complete bedroom sets?
Yes, we offer coordinated bedroom furniture including bed frames, bedside tables, and chests of drawers. Our pieces are designed to work harmoniously together while maintaining the flexibility to mix and match according to your personal style.

Ordering & Account

How do I create an account?
You can create an account during the checkout process. Having an account allows you to track orders, save your delivery information, and view your order history for future reference.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t already been processed for dispatch.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payment processing.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.

Delivery Information

What delivery options are available?
We offer two shipping options:

Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

All orders are processed within 1-2 business days before dispatch.
Do you ship internationally?
Yes, we ship worldwide except to some Asian countries and remote locations. If you’re unsure whether we deliver to your location, please contact us at [email protected] before placing your order.
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with tracking information. Standard Shipping includes full tracking, while Free Shipping offers basic tracking.
What should I do if my package arrives damaged?
While we take great care in packaging your items, please inspect your delivery upon arrival. If you notice any damage, please contact us immediately at [email protected] with photos of the damage for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused and in their original packaging with all tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a tracked shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact Information

How can I contact customer service?
Our customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours. Our business address is 41 Rosemount Pl, Aberdeen, GB AB2D 2IY.

We hope this FAQ has answered your questions about Broste Copenhagen Shop. For any further inquiries, please don’t hesitate to contact us. Thank you for choosing us to help create your beautiful, functional living spaces.